502
ACCOUNT APPLICATION
FORM
Order history, order templates, bulk order imports, invoices, statements
and more on our website!
CATALOGUE TERMS & CONDITIONS
Product features in this catalogue are subject to change without notice. Most products have been photographed in-house and are identical to what you will receive, but manufacturers
may make improvements during the life of a product without notice and this may result in a slightly different design. If certain product features are important, please contact our sales
department for confirmation before ordering the product. Information presented in this catalogue has been checked and is believed to be correct at the time of printing, however,
errors and omissions excepted. Radio Parts can not guarantee specifications, or features of a product that may change after printing. Radio Parts reserves the right to correct printing
errors. All logos used throughout this catalogue are copyright and/or trademark of their respective owners.
1. RETENTION OF TITLE
Goods supplied remain the property of Radio Parts until full payment is made. Radio
Parts reserves the right to reclaim the goods from the buyer’s premises if the invvoice
is not paid by the terms of the contract, nevertheless the goods shall be at the risk of
the buyer from the time of delivery.
2. REFUNDS, REPLACEMENTS AND REPAIRS
Products returning for Refunds, Replacements or Repairs must be sent to Radio
Parts customer service at 562 Spencer Street, West Melbourne, VIC. Products are
subject to the warranty terms of the manufacturer or importer of the product. Refer
to the radioparts.com.au service page for a list of manufacturers or importers and
their service centre locations and warranty terms. All goods sold in Australia come
with guarantees that cannot be excluded under the Australian Consumer Law. For
further information about the Australian Consumer Law and consumer guarantees,
visit
. Where Radio Parts considers the goods to have
breached a consumer guarantee, any shipping costs to return the goods to us will
be at Radio Parts cost.
To return goods we have delivered to you contact our Customer Service team or
complete our online RA form or you may return the goods via our store where a
Radio Parts staff member will assist you with any return or repair. This may include
inspecting the goods, arranging for the goods to be sent for repair, or providing you
with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from
product to product and may depend on the type of product you purchased and the
price you paid.
Repairs:
The product must be returned with proof of purchase, it must not be modified or
mistreated in any way and it must not have been serviced elsewhere. Goods returned
for repair will be assessed and/or repaired within a reasonable time. You may be
required to pay labour, assessment and/or freight fees, such as where goods are
assessed to have been damaged by misuse or accident. We may provide you with
an approximate fee; this may vary due to reasons beyond our control. In some
circumstances, goods presented for repair may be replaced by refurbished goods of
the same type rather than being repaired. Refurbished parts may be used to repair
the goods.
Replacements and Refunds:
We recommend you immediately inspect any goods that we deliver to you or that
you collect from our store to ensure you are completely satisfied with the goods. If
any goods arrive damaged, please contact us as soon as possible. Radio Parts will
arrange to have the damaged goods returned and either arrange for a replacement
of the goods or refund. Replacements and refunds of new products that are
damaged on delivery or faulty from new requires a proof of purchase of the product
and be returned with all original packaging, accessories and/or manuals included.
Refunds will be made via the method of payment you used to make your purchase.
Incorrectly ordered/Change of Mind:
Refunds are not normally provided where you have simply changed your mind or
found the goods cheaper elsewhere. However, if goods have been incorrectly
ordered, at Radio Parts discretion, customers may be credited less a restocking fee.
Procedure for returning products:
The Radio Parts web site offers an on-line facility where customers can enter the
details of the product and the service required, the completed form is reviewed by
our Customer Service team who will provide you a return authorisation (RA) number.
This number is used to trace your product from when it is delivered back to us and
until we return it to you. If any goods cannot be easily returned to us please contact
our Customer Service team and we will assist in the return of the goods. If any goods
that you return are capable of retaining user generated data such as files stored on
a hard drive, the replacement or repair of the goods may result in loss of the data.
In these circumstances, we recommend you back up data to prevent data loss, and
remove sensitive or confidential data. We will not be responsible for any data loss.
The RA number should be clearly printed on the outside of the carton. Once the goods
are received, our Customer Service will process your return within a reasonable time.
In some cases returned goods must be assessed by the manufacturer or supplier.
In these cases, extra time may be taken to resend goods to the appropriate service
centres for assessment. After the product is serviced or replaced Radio Parts and/or
its supplier will pay the return freight cost back to our customers.
3. CANCELLATION OF ORDERS
Cancellation of orders will not be accepted unless by prior agreement, and then on
terms that will compensate Radio Parts for the cost of cancellation.
4. SPECIAL ORDERS
Special orders are goods specially bought in on customer’s request. Special orders
consist of:
a. Non-stock items – $50 minimum value per line item
(Note: Delays may occur due to suppliers minimum order value)
b. Orders for bulk quantities – require customer acceptance of price, and
estimated delivery date. If the total price exceeds the customer’s credit
limit, payment upon order is required.
After acceptance of the quote by the customer special orders cannot be cancelled or
the goods returned unless the Radio Parts supplier agrees to order cancellation and
return of the goods.
Note: A “Special Order Form” is available to download at the Forms section on our
web site or can contact us. Alternatively, when ordering via our website simply accept
the terms and conditions attached to the product page of items denoted “special
buy-in”.
5. BACKORDERS
The unsupplied items on an order will be automatically backordered if the line item
exceeds $5.00, unless the customer stipulates “no backorders”.
The balances of orders will normally be dispatched freight free unless;
a.
The entire order is backordered, in this case freight will be charged when
the backorder is sent.
b.
In the opinion of Radio Parts, the freight cost on the backordered portion is
substantial, in this case freight will be charged.
6. FREIGHT
Prices quoted are ex-store and delivery costs are payable by the purchaser. Radio
Parts delivers goods via road freight to all destinations in Australia. This method
will automatically be selected unless you choose another method. Customers with
specific carrier choice and special delivery instructions must clearly state these on
orders.
Transport methods include:
Road freight and post (Australia wide, except WA country and all NT) see rates below:
• Up to 5 kg: $10 (inc. GST)
• 5 kg to 15 kg: $15 (inc. GST)
• 15 kg or more: $1 per kg (inc. GST)
Priority air satchel:
• $15 (inc. GST) per satchel (up to 5 kg)
A $30 surcharge applies to each satchel sent to NT destinations.
Western Australia country and all Northern Territory road freight & post rates:
• Up to 5 kg: $30 (inc. GST)
• 5 kg to 15 kg: $45 (inc. GST)
• 15 kg or more: $3 per kg (inc. GST)
Premium Air Satchels & Cartons:
• $15 (inc. GST) per satchel (up to 5 kg)
A $30 surcharge applies to each satchel sent to NT destinations.
• $40 (inc. GST) per carton (up to 10 kg)
• $80 (inc. GST) per carton (up to 20 kg)
Melbourne metropolitan account customers only:
All road freight and post orders over the value of $99 will be dispatched free of
freight charges. Melbourne Metro destinations are defined using our chosen freight
forwarder. To see if your location is covered, use the updated list provided on the
Radio Parts web site –
For Melbourne metropolitan same-day and point-to-point courier services and rates
visit
COD customers:
Freight is included in payment and itemised on invoice. All COD orders will be charged
based on our COD Freight Rates available at:
7. LIABILITY
Radio Parts makes no warranty or guarantee regarding the suitability or replaceability
of its products for any particular purpose, nor does Radio Parts assume any
liability arising from the application or use of any product, including consequential
or incidental damage or injury. All operating parameters must be validated by the
customer’s technical experts.
8. PRIVACY POLICY
Radio Parts collect only information from suppliers and customers that is necessary
to adequately conduct business. Credit information for accounts 60 days or more
overdue may be disclosed to a credit reporting agency. We do not use any personal
information we have collected for any other purpose without seeking the individuals
consent first.
